Track Record in Diverse Sectors
I recently worked for an eCommerce fulfillment company working with merchants to resolve issues on order fulfillment, inventory discrepancy, inbounding, integration, shipping, and billing. I also handled noncompliance shipments such as missing barcodes, unknown SKUs, and restricted products.
Skills: Google Workspace (Gmail, Calendar, Meet, Sheets), Zendesk, Intercom, Excel, Metabase, Postman API, Chargebee, Shipwell, Logiwa, Asana, JIRA, Freight
I worked for an internet domain registrar and website hosting company helping customers maximize their online presence and maintaining a reliable website hosting service such as cPanel, Plesk, and WordPress. I troubleshoot websites, domain, DNS, business email, and other products. I managed customer accounts including documentation of customer interactions and sales activities.
Skills: LivePerson, Website Hosting (cPanel, Plesk, WordPress), Website Builder, Microsoft 365, DNS, SSL, SEO, Email Marketing
I worked for a multinational business software company supervising clients with their accounting records, providing IT support and business application support such as bank reconciliation, payments, invoicing, payroll, and other financial transactions. I assisted clients with installation and maintenance and provided guidance and training on software functionality.
Skills: QuickBooks, Firewall Configuration, Reporting, Excel, Bank Reconciliation, Invoicing, AP/AR, Checks, Payroll
Foundation of Academic Excellence
Mindanao State University – Iligan Institute of Technology
Scholar, Metrobank Foundation
Program Leadership Awardee
College Best Paper